Refund Credit Request Form

Review our cancellation policy [located below this form] prior to submitting a refund credit request.

The information below provides you with information regarding our cancellation policy for our program.

Policy updated on Tuesday October 25, 2022


What is our cancellation policy?

 

We offer a Refund Credit to those who successfully meet all the requirements of our cancellation policy.

The credit system was put in place to protect both our organizers [whom are volunteers and are protected from paying out of their own pockets as they already give up their time] and our parents.

The reason that we issue a refund credit is because we are a non-profit organization [Hockey Buds Inc.] registered with the Newfoundland and Labrador Ball Hockey Association thus, we do not have extra funds once we have expenses incurred and paid for. Items are purchased a minimum of six weeks prior to our scheduled start date of our program and enrollment minimum has been reached. We run a very tight budget which in turn allows for our program to keep our registration fees down.

Our cancellation policy requires a 21-day notice is required for a refund credit.

Under 21 days there will be a $20.00 charge subtracted from your Refund Credit.

If cancelling after the program/league/event starts – no refund credits will be issued.

Programs/Leagues [prior to starting] impacted by COVID-19 that were suspended or cancelled, you will automatically receive a Refund Credit applied to your account.


How do I apply for a refund credit?

 

In order to qualify for a refund credit, you must complete and submit a cancellation request form via the following link https://hockeybuds.ca/refundcredit/ as we require this for our records.

A refund credit will not be issued without completing and submitting this form. Once received, we will provide a Credit code within 24 hrs which can be applied to any upcoming registration form. 

Please note: The Credit code will only be applicable for the amount credited for [no actually monetary value] and can only be used once.


What happens to my refund credit if future programs are cancelled?

 

If you have successfully enrolled in a future program / league and applied your Refund Credit code toward enrollment fees and that program is cancelled a minimum of 6 weeks prior to that scheduled program’s / league’s start date, an option of a full refund (issued via EMT (Email Money Transfer)) or Refund Credit would be reapplied to your account. All new registrations would qualify for a Refund Credit Only.


What happens if a program in progress has to be suspended or cancelled due to COVID-19?

 

Make up sessions will be re-schedule once permission has been granted to resume our program by Newfoundland and Labrador Ball Hockey Association, Canadian Ball Hockey Association, Sport NL and by the Department of Health and Community Services.


Will my Refund Credit guarantee me a slot in a future program?

 

Your refund credit is not a guarantee for a spot for enrollment for your child however only impacts the cost of such enrollment. If space is available then your Refund Credit Code can be applied.


Will my Refund Credit cover a future program even if registration fees go up?

 

Your refund credit guarantees you full value* [minus processing fees] for an upcoming program / league of equal length of your original enrollment even if registration costs go up, your credit will cover those costs and no further registration fees would be required.

* If your refund credit is pro-rated due to a charge being applied then the value of the credit would be applied to a future registration. [e.g. registration is $ 120.00 – Prorated Credit of a $100.00 applied leaving $20.00 owing.]