Cancellation Request Form

Review our cancellation policy [located below this form] prior to submitting a refund credit request.

The information below provides you with information regarding our cancellation policy for our program.

Policy updated on Saturday December 17, 2022

 

What is our cancellation policy?


We offer a Credit to those who successfully meet all the requirements of our cancellation policy.

 

Our cancellation policy is that a minimum 21 days notice is required for a credit.

A Credit code will not be issued without completing and submitting the cancellation form. Once received, please allow up to 7 days for the processing of a cancellation request.

Please note: A Credit code will only be applicable for the amount credited for [no actually monetary value] and can only be used once.

Under 21 days there will be a $10.00 admin fee charge applied.

If cancelling after the program/league/event starts – No refund or credit will be granted.

Programs/Leagues [prior to starting] impacted by COVID-19 that were suspended or cancelled, a Credit will automatically be applied to your account.


What if my child is unable to use a credit in a future program/league/event?

 

In case of hardship situations (e.g. – leaving the Province, etc.) that prevents your child from participating in a future program/event/league you may qualify for a refund minus a $10.00 administration fee.

A refund may take 5-10 days to appear on a customer’s statement. Processing [Stripe] fees for the original payment won’t be returned.


How do I submit a cancellation request?

 

In order to submit a cancellation request form you must meet the above criteria, complete and submit a cancellation request form via the following link https://hockeybuds.ca/cancellation/ as we require this for our records.

A credit and/or refund* will not be issued without completing and submitting this form. Once received, we will provide a Credit code or Refund* within 7 days which can be applied to any upcoming registration form.

*If applicable.


What happens to my Credit if future programs are cancelled?

 

If you have successfully enrolled in a future program / league and applied your Credit code toward enrollment fees and that program is cancelled a minimum of 21 days prior to that scheduled program’s / league’s start date, an option of a full Refund* or Credit would be reapplied to your account. All new registrations would qualify for a Credit Only.

*A refund may take 5-10 days to appear on a customer’s statement. Processing [Stripe] fees for the original payment won’t be returned.


What happens if a program/league session/game is cancelled due to a Powe outage, weather, or other circumstances that causes the facility to close?

 

Program/league sessions/games cancelled due to power outages, weather, or circumstances out of Hockey Buds Inc. control will not be credited, refunded, or made up*.

*In some circumstances and depending on availability of both facility and staff we may be able to re-schedule a cancelled sessions/game. 


What happens if a program in progress has to be suspended or cancelled due to COVID-19?

 

Make up sessions will be re-schedule once permission has been granted to resume our program by Newfoundland and Labrador Ball Hockey Association, Canadian Ball Hockey Association, Sport NL and by the Department of Health and Community Services.


Will my Credit guarantee me a slot in a future program?

 

Your Credit is not a guarantee for a spot for enrollment for your child however only impacts the cost of such enrollment. If space is available then your  Credit Code can be applied.


Will my Credit cover a future program even if registration fees go up?

 

Your Credit code guarantees you full value* for an upcoming program / league of equal length of your original enrollment even if registration costs go up, your credit will cover those costs and no further registration fees would be required.

* If your Credit is pro-rated due to a charge being applied then the value of the credit would be applied to a future registration. [e.g. registration is $ 120.00 – Prorated Credit of a $100.00 applied leaving $20.00 owing.]